Customer Testimonials

I recently bought a 2020 F-150 pick up truck from McClinton Auto Group. The salesman's name was Austin. I found Austin to be very trust worthy and transparent. This was extremely important to me as I was purchasing the truck from Massachusetts and the truck was in WV. They sent me pictures, video, and car fax report to help me make a comfortable decision. Also, his response to questions I had were quick and accurate. Definitly recommend Austin and McClinton.

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I sent a message on CarGurus to this dealership,called them the next morning made an appointment to see a truck. Left work early and get there and they sold the truck!! That’s terrible business!! Not worth dealing with!!!

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I was in for a scheduled oil change for my 2020 Colorado. My service advisor was Kevin McFarland. Kevin always is personable to talk with and knowledgeable about both of my vehicles. In today's business climate we have lost the meaning of the word "service department". Not so with Kevin as he is always ready to listen or help with any service issue that I have.

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While thensales staff was excellent, the customer service department was not. Purchased a 2026 trail boss that was missing the factory floor mats. After several calls finally was told they were in. We drove over an hour to get there only to find all they had were the rear mats. We were told they would take care of it. After 1 month, we were told they were at the dealership. We asked if they could ship them so we would not have to make the drive again, only to be told no we had to come pick them up because someone had ... Read More

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DealerRater - Apr 1, 2026

While thensales staff was excellent, the customer service department was not. Purchased a 2026 trail boss that was missing the factory floor mats. After several calls finally was told they were in. We drove over an hour to get there only to find all they had were the rear mats. We were told they would take care of it. After 1 month, we were told they were at the dealership. We asked if they could ship them so we would not have to make the drive again, only to be told no we had to come pick them up because someone had to pay for them. We have the window sticker that shows the rubberized floor mats should have been included with the purchase.

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After talking to a salesman and sales manager one evening we decided to try another dealer out. On the way the salesman called and said they lowered the price of the vehicle we were interested in by a few thousand dollars so we text him back and asked what the payments would be and he said $450 monthly so we went back and sat down to start the buying process. He then said that the price was $5000 more than he told us and the payments would be $555. I even have a text from him with quote. He said he had it ... Read More

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DealerRater - Jul 27, 2024

After talking to a salesman and sales manager one evening we decided to try another dealer out. On the way the salesman called and said they lowered the price of the vehicle we were interested in by a few thousand dollars so we text him back and asked what the payments would be and he said $450 monthly so we went back and sat down to start the buying process. He then said that the price was $5000 more than he told us and the payments would be $555. I even have a text from him with quote. He said he had it mixed up with another car. Needless to say we walked out. What a scam they were trying to pull

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This review is for the man named Kevin in the service department. He was very rude. I guess he doesn't realize that customers that come in the dealership to get their oil changed pay his salary. Hopefully we all switch to electric and will not need that service.

The service desk staff are always so nice.

Love our Jeep Renegade we traded for.

Very friendly staff. Good experience

They sold my trade in to a wholesaler before it was finalized then said we will offer u a free car the 3 cars they show was so bad check engine light on one car motor was rattling my Chevy was clean new oil change new brakes I had all the paper work for it they said my car was so bad such bad oil leak and it was so bad they had to sell it It was there fault I had to pay 1000 more on top of my 1000 and trade in jsut to get a used car that sat in ... Read More

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Google - Feb 28, 2024

They sold my trade in to a wholesaler before it was finalized then said we will offer u a free car the 3 cars they show was so bad check engine light on one car motor was rattling my Chevy was clean new oil change new brakes I had all the paper work for it they said my car was so bad such bad oil leak and it was so bad they had to sell it It was there fault I had to pay 1000 more on top of my 1000 and trade in jsut to get a used car that sat in the back it runs it’s a good taken care of car why not offer this car for free jsut shady all the way around said these free cars wit the lights and stuff go trade it in I’m not running around but i appreciate the free car which I paid 1000 extra for on top it’s your fault no one said to sell the car before it was finalized This place is a joke I got all the text messages and paper work to prove it they wouldn’t call me back I left voicemail all the text says we workin fin it they bank won’t approve then why not say bring the car back why keep stalling I said screw this I went and just went up there and had to wait 4 hours 7 pm we got done which they close at 630 and it wasn’t busy just the games they play but it’s ok Stay away they will pre approve u let u leave wit a 2024 car knowing the bank won’t take it cas they can get the car back anytime and they wait usually until after the due date so it’s. Or in there fault

Ignore any hype mentioned by this dealership about a "Guarantee". The only guarantee you can count on from McClinton is a bait and switch shell game, it's nothing short of a Con! Their so-called sales manager Pierre epitomizes the sleazy used car salesman stereotype. The level of deception, crooked tactics and overall disrespect is second to none. The price for the vehicle I inquired about had just been reduced by $1,000. After I started the purchase process they raised the price $5,000 and strung me along for 3 days. In an effort of fairness I left messages for the principal ... Read More

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Google - Feb 26, 2024

Ignore any hype mentioned by this dealership about a "Guarantee". The only guarantee you can count on from McClinton is a bait and switch shell game, it's nothing short of a Con! Their so-called sales manager Pierre epitomizes the sleazy used car salesman stereotype. The level of deception, crooked tactics and overall disrespect is second to none. The price for the vehicle I inquired about had just been reduced by $1,000. After I started the purchase process they raised the price $5,000 and strung me along for 3 days. In an effort of fairness I left messages for the principal Ginny and general manager Wyn, waited 4 days without any replies before actually posting this review. My advice is buyer beware... this dealership can't be trusted!

On time with my appointment and experienced staff. Thank you

Everyone was friendly and helpful and I got to leave with my new car that I absolutely love!

Shayne Hardman was a very knowledgeable sale person. He really was very helpful.

Great deal. I recommend Shayne Harman if you need a new Chevy

This Dealership is a JOKE I recommend taking your business elsewhere!!!

I had a wonderful experience and everyone was very friendly

The young lady that handled my visit was wonderful. I couldn't ask for better service

Best place in the world to buy a car!

Kevin and the team helped me to get the car I wanted and a payment that worked for me! They were so wonderful, with great customer service and very knowledgeable staff.

This is my third vehicle purchase from Kevin Offenberger and second from McClinton Chevrolet. Exceptional customer service, and professional salesmanship every time. I found my purchase on the website and continued from there. Thank you McClinton Team!

Good diagnostic work and satisfactory repairs were performed

Purchased my 3rd vehicle from McClinton in November of 2022. The first two were used Silverados- zero issues until wear and tear over 200k & 130k miles. Sales and service were always great. HOWEVER- since purchasing my very first new car, a 2022 Mitsubishi Outlander, I’ve been nothing but frustrated after only the first six months.If I wasn’t out 5k for the extended warranty/service plan offered by McClinton I would trade it in at a different dealership after today. Why? May-take it in for an oil change and to eval the squealing noise happening any time I turned ... Read More

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Google - Dec 28, 2023

Purchased my 3rd vehicle from McClinton in November of 2022. The first two were used Silverados- zero issues until wear and tear over 200k & 130k miles. Sales and service were always great. HOWEVER- since purchasing my very first new car, a 2022 Mitsubishi Outlander, I’ve been nothing but frustrated after only the first six months.If I wasn’t out 5k for the extended warranty/service plan offered by McClinton I would trade it in at a different dealership after today. Why? May-take it in for an oil change and to eval the squealing noise happening any time I turned the wheel. I was told it needs some brackets on backorder; not to worry because other than an annoyance not an issue. I was also told about 2 recalls to prevent issues with overheating and an issue with the radio display going blank. Neither of which I was having trouble with. They said they couldn’t be done that day because each update took an hour on the computer so I rescheduled for June, I understand time constraints. Mind you-I live over an hour away. June- updates were completed but the brackets were not in. 2hr wait. I drove home. When backing into my garage the backup camera on the passenger side showed a black screen on the display with a red triangle that had a red ! in the center. I called the dealership and they said one of the updates must not have worked. They can’t do Friday again until July. Why Fridays? Any other day and I have to reschedule over 20 patients that have taken time off work or school to see me. I have enough respect for them and their time that unless an emergency I don’t cancel. July- brackets were finally in as well.Yay! I wouldn’t have to make yet another two hour roundtrip and sit with my toddler again seeing as how this is my only vehicle. 3 hours later I was told the hour long update had to be run twice but everything was taken care of. The horrible squeals on turning and braking were no longer heard on the way home. Awesome! Arrive home, back up- black screen AGAIN. I call and was told they would try the update one more time. No appointments on Friday until August. Despite my intense frustration I take the August appointment and say thank you. August- Off we go again to sit two more hours only to be told that the update wasn’t working & that the radio needed replaced. It would take a couple weeks to come in and they could get me in on a Friday in September. Okey Dokey. So they can’t fix a problem that wasn’t happening until a computer download recall was done because it’s my radio? September- I sat from 9 to noon to have the radio replaced and updates done. Service guy walks in with the keys- “You’re all set!”. I put my boy in his car seat and get in. Turn on the car and because this is the 3rd time I put the car in reverse. Black screen on the right AGAIN. I get my kid out and go back in to let them know- nope, not all set. Disbelief, maybe also frustration? Take him out, start it up, reverse, black screen. “That just worked for me!”, he says. Well, not anymore. He talks to the guy that did the install and updates- let’s run it again. Another hour. He walks out with me this time. Try the camera in reverse- black screen. Back to wait another hour, still didn’t work. I was told he’d be in touch after talking to the Mitsubishi rep to figure it out. No word until October- they think it’s the camera in the right door mirror. It’s on backorder- they’ll call when it’s in. Ha. Nov comes, I call service, transferred to parts, no answer. I leave a voicemail. Five more tries over the course of November and twice in Dec- same results, no return call. Today I ask service dept please don’t transfer- no one EVER answers or calls back in parts so please wth is going on? He pulls up my account- I’m told it shows the camera was installed Dec 12. My response- the hell you say?! I have over 30 people that can say my car and I were at work that entire day. They can’t get me in to “assess the situation” until January 5th. Now I’m a liar? And the squeal? It’s back. UPDATE- have called TWICE with no return call from Scott nor Jon

Quick, easy, comfortable, honest, and amazing time! Dave and everyone provided us with everything necessary to decide to make a purchase. The manager was funny and I truly recommend McClinton Chevrolet!

Good people to deal with they made it easy to buy a truck

Service was as promised

Fast service and friendly employees!

Great staff very helpful and courteous and they are willing to work with you. They are very honest and straightforward also explain everything in detail. Thanks Kevin O for your help and support.

Wonderful dealership, very professional staff. Tim Flores my salesman was especially helpful through the entire process. From first contact he remained hands on throughout the process. I told him I wanted to buy the car and the deal was done same day from another state. He even went the entra mile to research flights and provided info on eateries in the area. We drove from Michigan to purchase my vehicle that he post on FB Market Place. If you're looking for a car Tim Flores is your guy and the staff at McClinton Chevy are your crew.

Awesome place love my new truck thank you guys

Great overall experience! Easy to deal with!!

Did a good job with most of the work, but completely forgot to repalcr the wiper blades that i paid for. I was told they will make it right.

Service was completed in a timely manner.

Great professional service!

Was very please with the service and how friendly the staff was and very helpful. I enjoyed working with your staff

Kevin Offenburger did an awesome job! We had some items we needed help with and he went out of his way to help us! All the staff at McClinton's were great! Keep up the good work!

This is going to be a bit of a different review, because it was a rather unique experience. But I wanted to post this review because of the experience I had, and how McClinton handled the whole situation. First, my wife and I did actually purchase a used F-150 from them. We test drove it, it felt great, and the price seemed fair compared to Kelly Blue Book. The buying experience itself was among the best I've had in my years of buying vehicles. Our salesman Matt, and loan officer Deanna, were both excellent. Not pushy at all, all ... Read More

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Google - Oct 17, 2023

This is going to be a bit of a different review, because it was a rather unique experience. But I wanted to post this review because of the experience I had, and how McClinton handled the whole situation. First, my wife and I did actually purchase a used F-150 from them. We test drove it, it felt great, and the price seemed fair compared to Kelly Blue Book. The buying experience itself was among the best I've had in my years of buying vehicles. Our salesman Matt, and loan officer Deanna, were both excellent. Not pushy at all, all terms were presented in a very clear and easy to understand way, and I never felt pressured to accept anything that we didn't want. Unfortunately, this is where things went south. And I must stress, I really don't think anyone was at fault, it's just one of those things that happen. The Carfax stated that the truck has been in a minor accident with minimal damage. That wasn't the dealership stating it, that was from Carfax. Sadly, I think that may have been understated by whoever did the accident report on the vehicle. On our way to my in-laws to show them our new truck, the transmission stopped shifting before we even made it there. It was actually about 10 mins after we left. The truck was still drivable, it was an intermittent electrical issue that came and went, but that also prevented it from starting for a while after we shut it off. It may have been unrelated to the damage, a technical issue with those trucks, who knows. But obviously not what we were expecting. We purchased the truck on a Saturday and the dealership was already closed when we returned. However, I had Matt's phone number so I texted asking what we should do with it, and he immediately called, told us where to park it and where to leave the keys. Of course at this point my wife and I are incredibly stressed. But they said they'd get it looked at and make the repairs. They were quick to provide an initial diagnosis of it being the PCM (the main computer that controls the power train). However, they aren't a Ford dealership so it had to be taken to Ford to have it programmed by them. Matt was in communication with us the whole time offering updates. And when I'd get impatient and text for an update, he'd always respond with any info he had. Sadly, the PCM did not fix the issue, Ford said it would require additional parts. At that point, I felt like because it was an electrical issue, that they might be fishing for an answer as electrical gremlins can be incredibly hard to track down. Not that I think they were trying to put a bandaid on it, just that I didn't trust the type of issue it was having. So at this point, I requested that they take the truck back. And to my surprise, they were incredibly understanding and didn't fight me at all on the issue. When we went in to sign the paperwork canceling the loan, they were very gracious, and encouraged us to come back. Based on my experiences with other dealerships, that could have gone much worse. The last point I want to share is our dealership experience after McClinton. So far, we've only gone to one, Toothman and Sowers Ford in Fairmont. I've been to Ford dealerships before, and this one was no exception to my expectations. The salesman was incredibly pushy. And per their "gatekeeper" tactic of the loan officer sitting behind a tall desk that only the salesman gets to talk to, we'd sit at the salesmans desk while he would run back and forth hand writing numbers on a sheet of paper, hoping we'd take the monthly payment. They don't go through all the various stuff like an extended warranty, gap insurance, etc. They just throw everything on, write a payment on a sheet of paper, and have the salesman try to sell you on that number. I mean this when I say we felt dirty by the time we left. We didn't buy from them for that reason. To have such a contrasting experience between those two dealerships, I felt warranted sharing what we went through, but also how it was handled, and what the alternatives are. We'd definitely do business with McClinton again.

Quick and friendly service

My husband and I purchased a new Tahoe from McClinton Chevrolet. What a wonderful experience we had. Kevin and Ross are wonderful to deal with. They made it painless. I’m so happy with our Tahoe. Thank you guys. I will recommend you to my family and friends .

Wonderful experience

This was by far the best car buying experience I have ever had. Shayne Harman was fantastic! Very helpful and informative. Everyone we interacted with at McClinton was great. They were all friendly, easy going, and didn't pressure you into anything. I have already told a lot of people if they are in the market for a new car, that McClinton is where they need to go. I will definitely be returning to them for any future car purchases! I love my new Trax, thanks guys!

Chace Robert’s was able to get the water out of my tail light and get my blinker working again. 10/10 recommend him.

Good negotiations, good product

Staff was very professional. The oil change was fast

When my vehicle was brought back to me, things weren't working properly.

David Bomer was a great to deal with. Great experience

Great group of people. No hassle from salesman. Everything was agreed on and put in writing. I was treated with respect and courtesy. I enjoyed my visit and will purchase from them again in the future.

I had a wonderful experience! I purchased a used VW Tiguan that is in great shape! They fixed and cleaned it up so it looks brand new! They also have more than a fair amount in my trade. Highly recommend them and use Kevin O!!

I scheduled the appointment online, I received a confirmation email. I received a reminder email, I went to the appointment, sat in the waiting room while they provided the service. The waiting room was comfortable, Staff was friendly and didn't take an unreasonable amount of time. Getting the cars oil changed is not something I look forward to but they make it painless.

They were very curious and kept you completely informed at all times. They even allowed to wait in their waiting room with many accommodations for each individual. Just a Awesome experience

Best dealership in this area,with a very knowledgeable service department

Quick and efficient

My truck wouldn't start on a Sunday. Had it jumped and left at service dept lot. Called first thing Monday and even though Monday are busy they fixed the problem that day. Much appreciated the fast service

Mcclinton is the go to for all my automotive needs 😁

Bought a new outlander in Dec. 2022 and the hood bounced like it wasn’t latched. They said they would order a new one because that year had issues with the hood. Called in February for an update on the hood and was assured it was ordered and takes time. Called back in April samething. They just kept passing the buck. I went over in may for an oil change and ask if they had heard anything yet. It hadn’t even been ordered yet BS. FINALLY got it July 3rd and the paint job wasn’t the best and the ... Read More

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Google - Jul 5, 2023

Bought a new outlander in Dec. 2022 and the hood bounced like it wasn’t latched. They said they would order a new one because that year had issues with the hood. Called in February for an update on the hood and was assured it was ordered and takes time. Called back in April samething. They just kept passing the buck. I went over in may for an oil change and ask if they had heard anything yet. It hadn’t even been ordered yet BS. FINALLY got it July 3rd and the paint job wasn’t the best and the letters not quite centered but it’ll work. I will say the hood stays down now. Just hate getting lied to. In response to your response I said we would live with it and definetly didn’t say I was quite happy

Not sure about dealer/service wise but had a bad experience with management. Went elsewhere.

The best auto dealership I have every had the pleasure of working with. Very helpful

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This is the worst dealership I've ever been to and I pulled my truck after two weeks with 0 work being done to rectify the issue with the transmission. My truck is now happily at a better dealership and I'll be reposting my 1 star google review.

If there was only a 0 star option.. Booked some body work 3 months out. Not only did they never place the order for the required parts.. they also decided to shut down to renovate their shop and cancelled all current work. I was never contacted. Called in several times a week with no answer for over a month!! They have no resolution for me so I start back at square one. AVOID AT ALL COSTS!

Looks like someone did the body and paint in there back yard and they had it for 4 months.

I don’t recommend their service department whatsoever. I have to go through major hoops to get them to fix things on my car they broke. After months of back and forth they finally fixed it but I left with unanswered issues and had to go pay another car lot a second time to rebalance my tire’s because they put too much weight on them resulting in my car shaking. You shouldn’t have to go through stuff like this just to get your car fixed.

Use to be a really good company to buy a car from back in the day . But now they want to try and pull one over on you trust and believe I will not come back here ever !!! When you go to buy a car from here watch out for interest rates 😡

Great place for a new car purchase and service too. But don't EVER buy a used car from them! They don't certify them, so you're basically getting someone else's headache! I traded my 2020 for a bigger vehicle (2017) I've had it for a year now and it's been in the shop more than I've driven it. Thankfully, most of the service repairs were covered under warranty, but that doesn't cover the time I missed from work.

This place is pure complete garbage. mickey wouldn't even answer my questions but would walk off. kevin was just as awful. Rude rude rude. Go anywhere else.

I had an appointment for service, the vehicle sat in the lot all day never had the work done and nobody called to tell me they weren't going to get it done, when I called to check on it I had to ask for the manager who was not at all helpful or sympathetic. It is a major inconvenience to go all day without transportation and when I complained about the situation nobody seemed concerned

Curtis is not honest with the clients, telling them what he thinks they want to hear, instead of the facts. It took 3 months to even get the car into the shop and then 3 additional weeks at the shop, for a simple door replacement and paint job.

In no world should it take an hour and a half to get a scheduled oil change done, especially in the morning.

Advertised price for "oil change" does not include the OIL.... was overcharged. Service tech would only say, the prices went up on Jan 1st, today is Jan 31st, I signed up today, through THEIR system, and was over charged. I will not be returning for service since one can NOT trust them to appropriately charge for a simple oil change and tire rotation without "hiding fees via PARTS" to almost double the quoted price. Very disappointed!!! Additionally, I was NOT asked permission to change oil filter nor "upgrade" oil type. I have a feeling ... Read More

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Google - Jan 31, 2022

Advertised price for "oil change" does not include the OIL.... was overcharged. Service tech would only say, the prices went up on Jan 1st, today is Jan 31st, I signed up today, through THEIR system, and was over charged. I will not be returning for service since one can NOT trust them to appropriately charge for a simple oil change and tire rotation without "hiding fees via PARTS" to almost double the quoted price. Very disappointed!!! Additionally, I was NOT asked permission to change oil filter nor "upgrade" oil type. I have a feeling this will be the stance they take in order to justify taking advantage of me.

Advertised price for "oil change" does not include the OIL.... was overcharged. Service tech would only say, the prices went up on Jan 1st, today is Jan 31st, I signed up today, through THEIR system, and was over charged. I will not be returning for service since one can NOT trust them to appropriately charge for a simple oil change and tire rotation without "hiding fees via PARTS" to almost double the quoted price. Very disappointed!!! Additionally, I was NOT asked permission to change oil filter nor "upgrade" oil type. I have a feeling ... Read More

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DealerRater - Jan 31, 2022

Advertised price for "oil change" does not include the OIL.... was overcharged. Service tech would only say, the prices went up on Jan 1st, today is Jan 31st, I signed up today, through THEIR system, and was over charged. I will not be returning for service since one can NOT trust them to appropriately charge for a simple oil change and tire rotation without "hiding fees via PARTS" to almost double the quoted price. Very disappointed!!! Additionally, I was NOT asked permission to change oil filter nor "upgrade" oil type. I have a feeling this will be the stance they take in order to justify taking advantage of me.

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I had a recall on my 2019 pickup. I waited near two years to get the repair part. McClinton's service dept called and said it was in and scheduled to install the part two more months out. They wanted me to take the truck over the nite before so I did. I was told it needed to be cold so they fix it the next morning,I here nothing from them so I call at 230. I called a total of three times and let the service dept. phone ring 25 times each then it kicks to the operator. I tell her ... Read More

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Google - Jan 14, 2022

I had a recall on my 2019 pickup. I waited near two years to get the repair part. McClinton's service dept called and said it was in and scheduled to install the part two more months out. They wanted me to take the truck over the nite before so I did. I was told it needed to be cold so they fix it the next morning,I here nothing from them so I call at 230. I called a total of three times and let the service dept. phone ring 25 times each then it kicks to the operator. I tell her do not transfer me to them they do not answer! She puts me on hold and they answer! I talk to the person that took the keys the evening before then talked to Service Manger Micky mouse Tankersley. All I got was excuses why the truck was never touched! I understand why they have so many single star reviews NO MANAGEMENT! Their was 4 guys Setting behind the counter watching two service techs work, But could not raise their arm to answer the phone. DO NOT BUY ANY VEHICKLES FROM THEM or you will never get service!!! Larry R Allen

Purchased a 2015 silverado from your dealership in March. It has been in your garage with countless electrical issues since then. It has been in for service at least once to twice a month. Recently it was in for a week at which time the vehicle had multiple issues. On a previous visit I was told the cause of my issues was the after market heated seats. That turned out to be incorrect and was not the cause. During my recent visit it was determined to be a faulty gauge cluster and programming issue. Now I no longer have the heated ... Read More

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Google - Oct 16, 2021

Purchased a 2015 silverado from your dealership in March. It has been in your garage with countless electrical issues since then. It has been in for service at least once to twice a month. Recently it was in for a week at which time the vehicle had multiple issues. On a previous visit I was told the cause of my issues was the after market heated seats. That turned out to be incorrect and was not the cause. During my recent visit it was determined to be a faulty gauge cluster and programming issue. Now I no longer have the heated seats that were a functioning part of the equipment when i purchased the vehicle. Since the heated seats were not the issue then i felt they should have been fixed properly or some kind of compensation made for the loss of this feature. I have currently been driving the vehicle for a week since the recent repair and I am still uncertain that the issue has been fully resolved. On a side note the Service manager Kevin was excellent in taking care of this to the best of his abilities. I feel that he is severely hampered by the dealerships lack of personnel. I believe that if he had enough mechanics then these issues might have been solved sooner.

Bought an SUV there a little over a month ago and its already having issues. Why bother calling not a single person will help you. They will pretend to care until they get that sale and that is where it stops.

My air conditioning was putting water all over my floor for the second time. I was getting an inspection asked them to fix the hose they said that was a different department. So my car smells musty. took it to the Kia dealer got it fixed immediately.

So magical! I had so many issues with other dealers in the Mid-Ohio Valley, but the team at McClinton auto group treated me right. Shayne was an excellent salesman and Deanna explained financing all the way through. Mike the Sales Manager was a hoot too! I highly recommend them! A+

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After waiting more than two hours to see if I was approved for financing I told the salesman I could not wait any longer. Was told if I left I could lose out on the truck I wanted. I explained that I could not stay any longer and if I was approved it was a done deal. Was told if I left that I needed to put a deposit down on it so it wasn't sold to someone else?? I just spent more than two hours waiting! What difference does it make if I'm sitting in their office ... Read More

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Google - Jun 19, 2021

After waiting more than two hours to see if I was approved for financing I told the salesman I could not wait any longer. Was told if I left I could lose out on the truck I wanted. I explained that I could not stay any longer and if I was approved it was a done deal. Was told if I left that I needed to put a deposit down on it so it wasn't sold to someone else?? I just spent more than two hours waiting! What difference does it make if I'm sitting in their office or at my house?? If approved I was taking it. I know another salesman was trying to sell the same truck and I believe I was getting the run around to see who got approved first. How can you sell something out from someone when they have been waiting that long?? Total waste of my time. Very shady way of doing business

They are spamming thru texting. Not how you get new customers!!!!

I won’t buy anything from there after dealing with the service department holding my truck hostage for $100 bill for diagnostic test not covered under the powertrain warranty that I did not and would have not authorize! I guess it’s ether pay them or pay a lawyer’s office now.

I won’t buy anything from there after dealing with the service department holding my truck hostage for $100 bill for diagnostic test not covered under the powertrain warranty that I did not and would have not authorize!

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Three Strikes And They Are Out!! Will NEVER Try To Buy From Them Again. Strike #1 My wife and I just moved in late November 2020. We stopped by this dealership and spoke to a guy they called "Moose" (forgive me forgot his first name). Told him we were looking for a truck and we were interested in either paying it all in cash or at the minimum 1/2 down of the purchase cost. Good credit score, perfect credit payment history etc... Told us he would send us a list of options in the $30,000-35,000 price range. Never got an email ... Read More

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DealerRater - Mar 18, 2021

Three Strikes And They Are Out!! Will NEVER Try To Buy From Them Again. Strike #1 My wife and I just moved in late November 2020. We stopped by this dealership and spoke to a guy they called "Moose" (forgive me forgot his first name). Told him we were looking for a truck and we were interested in either paying it all in cash or at the minimum 1/2 down of the purchase cost. Good credit score, perfect credit payment history etc... Told us he would send us a list of options in the $30,000-35,000 price range. Never got an email Never got a call, Never heard a thing. Strike #2 Right around Christmas time my wife and I drove by and saw a few vehicles in the lot that we really liked. Called and asked for the "guy they call Moose" and was told he was not in, but they would have someone call us immediately. I explained much of the same....We are looking for a truck, 30k-35k and willing to put down half or all in cash if the price is right. Never got a call back, Never heard a thing. Strike #3 Tried to put aside the last two not so great experiences and swallow my pride when I drove by about three weeks ago and saw a Chevy Silverado I absolutely loved. Was in the lot for about 20 minutes and was not approached by a single soul. Looked at my wife and said "I guess they do not want our business here" Left and went home. Fast forward a few days later drove by again, saw the same truck and just really loved the truck so (against my better judgement) decided I would call them. Called and spoke to a nice salesman named Tim. Had a good conversation and told him the same thing I had said the last 3 times "looking for a truck, this time we said we are looking for something around $30,000 and looking to put down approximately $12k-15k. Without looking at my credit score they came back with a payment that was exactly $90 more than the SAME SCENARIO and pricing I had from two other dealerships. So I offered to put down a few grand more and asked them to work with me on the price and drop the price down $1200-1500 because after researching I learned that the truck cost was significantly higher than other dealerships with the same year/model truck. Salesman told me "NOPE!! Manager will not budge" So I asked again a few days later and once again "NOPE!! Manager won't budge. Finally a few days ago I drove by saw the same exact vehicle still sitting there. Sent a text to the salesman and asked him to get with his manager and meet me halfway on the discount and I would be in too purchase it. Was told he was off that day but would get back to me the following day. Long story short NEVER heard from him again. as of a few days ago the truck still sits there (Obviously I am not the only one who thought it was over priced) Never heard from them, never brought the truck down a dollar, and never even considered dropping their ridiculous payment offer down. Answer me this.....How do you have the same price for a truck as another dealership, the same down payment offered, yet the monthly payment they offered (for a 84 month loan) was HIGHER than two other dealerships that offered 12 months less at 72 months? Obviously tried to really take advantage of me. However, the joke is on them because not only was I going to buy that truck off of them for $31,000 but my father is moving down here in 20 days and he is looking to purchase a heavy duty pick up in the $40k-55k range and he pays cash for everything he purchases. So because of their terrible customer service they have now lost two sales and approximately $85,000 in truck sales. Not to mention I will NEVER recommend them to anyone. All because they couldn't bother to consider lowering an over priced vehicle a lousy $1200-1500. Its amazing to think in these trying times with Covid and as rough as the vehicle dealerships have had things due to Covid that they could have a customer with a very good credit score, and 15k to put down and he cannot even get simple communication. Worst dealership experience I have ever encountered on all 3 occasions. I Should not have to beg someone for my business!!!!! Its a shame they actually benefit off of me having to give them a 1 star. If it was up to me it would be a -10. JUST FPR Three Strikes And They Are Out!! Will NEVER Try To Buy From Them Again. Strike #1 My wife and I just moved in late November 2020. We stopped by this dealership and spoke to a guy they called "Moose" (forgive me forgot his first name). Told him we were looking for a truck and we were interested in either paying it all in cash or at the minimum 1/2 down of the purchase cost. Good credit score, perfect credit payment history etc... Told us he would send us a list of options in the $30,000-35,000 price range. Never got an email Never got a call, Never heard a thing. Strike #2 Right around Christmas time my wife and I drove by and saw a few vehicles in the lot that we really liked. Called and asked for the "guy they call Moose" and was told he was not in, but they would have someone call us immediately. I explained much of the same....We are looking for a truck, 30k-35k and willing to put down half or all in cash if the price is right. Never got a call back, Never heard a thing. Strike #3 Tried to put aside the last two not so great experiences and swallow my pride when I drove by about three weeks ago and saw a Chevy Silverado I absolutely loved. Was in the lot for about 20 minutes and was not approached by a single soul. Looked at my wife and said "I guess they do not want our business here" Left and went home. Fast forward a few days later drove by again, saw the same truck and just really loved the truck so (against my better judgement) decided I would call them. Called and spoke to a nice salesman named Tim. Had a good conversation and told him the same thing I had said the last 3 times "looking for a truck, this time we said we are looking for something around $30,000 and looking to put down approximately $12k-15k. Without looking at my credit score they came back with a payment that was exactly $90 more than the SAME SCENARIO and pricing I had from two other dealerships. So I offered to put down a few grand more and asked them to work with me on the price and drop the price down $1200-1500 because after researching I learned that the truck cost was significantly higher than other dealerships with the same year/model truck. Salesman told me "NOPE!! Manager will not budge" So I asked again a few days later and once again "NOPE!! Manager won't budge. Finally a few days ago I drove by saw the same exact vehicle still sitting there. Sent a text to the salesman and asked him to get with his manager and meet me halfway on the discount and I would be in too purchase it. Was told he was off that day but would get back to me the following day. Long story short NEVER heard from him again. as of a few days ago the truck still sits there (Obviously I am not the only one who thought it was over priced) Never heard from them, never brought the truck down a dollar, and never even considered dropping their ridiculous payment offer down. Answer me this.....How do you have the same price for a truck as another dealership, the same down payment offered, yet the monthly payment they offered (for a 84 month loan) was HIGHER than two other dealerships that offered 12 months less at 72 months? Obviously tried to really take advantage of me. However, the joke is on them because not only was I going to buy that truck off of them for $31,000 but my father is moving down here in 20 days and he is looking to purchase a heavy duty pick up in the $40k-55k range and he pays cash for everything he purchases. So because of their terrible customer service they have now lost two sales and approximately $85,000 in truck sales. Not to mention I will NEVER recommend them to anyone. All because they couldn't bother to consider lowering an over priced vehicle a lousy $1200-1500. Its amazing to think in these trying times with Covid and as rough as the vehicle dealerships have had things due to Covid that they could have a customer with a very good credit score, and 15k to put down and he cannot even get simple communication. Worst dealership experience I have ever encountered on all 3 occasions. Should not have to beg someone for my business!!!!!Three Strikes And They Are Out!! Will NEVER Try To Buy From Them Again. Strike #1 My wife and I just moved in late November 2020. We stopped by this dealership and spoke to a guy they called "Moose" (forgive me forgot his first name). Told him we were looking for a truck and we were interested in either paying it all in cash or at the minimum 1/2 down of the purchase cost. Good credit score, perfect credit payment history etc... Told us he would send us a list of options in the $30,000-35,000 price range. Never got an email Never got a call, Never heard a thing. Strike #2 Right around Christmas time my wife and I drove by and saw a few vehicles in the lot that we really liked. Called and asked for the "guy they call Moose" and was told he was not in, but they would have someone call us immediately. I explained much of the same....We are looking for a truck, 30k-35k and willing to put down half or all in cash if the price is right. Never got a call back, Never heard a thing. Strike #3 Tried to put aside the last two not so great experiences and swallow my pride when I drove by about three weeks ago and saw a Chevy Silverado I absolutely loved. Was in the lot for about 20 minutes and was not approached by a single soul. Looked at my wife and said "I guess they do not want our business here" Left and went home. Fast forward a few days later drove by again, saw the same truck and just really loved the truck so (against my better judgement) decided I would call them. Called and spoke to a nice salesman named Tim. Had a good conversation and told him the same thing I had said the last 3 times "looking for a truck, this time we said we are looking for something around $30,000 and looking to put down approximately $12k-15k. Without looking at my credit score they came back with a payment that was exactly $90 more than the SAME SCENARIO and pricing I had from two other dealerships. So I offered to put down a few grand more and asked them to work with me on the price and drop the price down $1200-1500 because after researching I learned that the truck cost was significantly higher than other dealerships with the same year/model truck. Salesman told me "NOPE!! Manager will not budge" So I asked again a few days later and once again "NOPE!! Manager won't budge. Finally a few days ago I drove by saw the same exact vehicle still sitting there. Sent a text to the salesman and asked him to get with his manager and meet me halfway on the discount and I would be in too purchase it. Was told he was off that day but would get back to me the following day. Long story short NEVER heard from him again. as of a few days ago the truck still sits there (Obviously I am not the only one who thought it was over priced) Never heard from them, never brought the truck down a dollar, and never even considered dropping their ridiculous payment offer down. Answer me this.....How do you have the same price for a truck as another dealership, the same down payment offered, yet the monthly payment they offered (for a 84 month loan) was HIGHER than two other dealerships that offered 12 months less at 72 months? Obviously tried to really take advantage of me. However, the joke is on them because not only was I going to buy that truck off of them for $31,000 but my father is moving down here in 20 days and he is looking to purchase a heavy duty pick up in the $40k-55k range and he pays cash for everything he purchases. So because of their terrible customer service they have now lost two sales and approximately $85,000 in truck sales. Not to mention I will NEVER recommend them to anyone. All because they couldn't bother to consider lowering an over priced vehicle a lousy $1200-1500. Its amazing to think in these trying times with Covid and as rough as the vehicle dealerships have had things due to Covid that they could have a customer with a very good credit score, and 15k to put down and he cannot even get simple communication. Worst dealership experience I have ever encountered on all 3 occasions. Should not have to beg someone for my business!!!!!

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Just took my Mitsubishi in for service. Everyone treated me so well. It was very affordable and the work was done quickly. Very happy with everyone at McClinton Auto

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You think you would be able to trust a dealer body shop but in reality they only want your money. I had to pay over $200 for someone to "tell me what was wrong" and they wanted to charge over $1,000 in parts. Took it to a local shop and paid $100 for the issue to be resolved AND it wasn't even what the dealer shop had said it was.

This place is trash. Called in to see a vehicle, they said it was in stock and set up a test drive, yet when I got there, they didn't have the truck nor did they offer any sort of apology. If I could vote them 0 ⭐ I would.

On 10/10 I called to check availability of 2 vehicles (both Chevy Equinox's) before driving an hour and a half. I spoke to Ed, in sales. Both vehicles were on the lot but he had customers on the lot browsing. He would make sure they werent interested in either of those vehicles and would call me back. I am still waiting. Both vehicles are still on the website. Apparently he thinks I cannot afford it or just isnt interested in selling one. If I am not worth a return call, this dealership wont be getting my cash.

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If I could give therm a less than zero rating I would for the uniquely terrible experience. I have bought many vehicles online and nothing like this ever happened. I was pre-approved with the down payment in the bank before contacting them, paid the deposit, and waited on them to to tell me how we would do the deal. They never even got me the different rates for finance companies which I requested, but chose GM without my permission. Obviously this was probably for their own personal benefit. When their GM financing was too stringent in their requirements, the sales ... Read More

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DealerRater - Sep 12, 2020

If I could give therm a less than zero rating I would for the uniquely terrible experience. I have bought many vehicles online and nothing like this ever happened. I was pre-approved with the down payment in the bank before contacting them, paid the deposit, and waited on them to to tell me how we would do the deal. They never even got me the different rates for finance companies which I requested, but chose GM without my permission. Obviously this was probably for their own personal benefit. When their GM financing was too stringent in their requirements, the sales manager abruptly cancelled the deal and didn't even let me call my own finance company because he wanted to do it locally and use their GMAC financing on people. This sales manager cancelled the deal and tried to blame me, saying we were not on time. We were waiting on them the entire time to give us options on rates-again pre-approved with our own financing. He basically tried to talk over me and made lame excuses about the customer when he was being unethical. It isn't the first time I've met a shady, fast-talking car salesman, but after this I hope surely it's the last. They take the cake!

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If I could give therm a less than zero rating I would for the uniquely terrible experience. I have bought many vehicles online and nothing like this ever happened. I was pre-approved with the down payment in the bank before contacting them, paid the deposit, and waited on them to to tell me how we would do the deal. They never even got me the different rates for finance companies which I requested, but chose GM without my permission. Obviously this was probably for their own personal benefit. When their GM financing was too stringent in their requirements, the sales ... Read More

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Google - Aug 29, 2020

If I could give therm a less than zero rating I would for the uniquely terrible experience. I have bought many vehicles online and nothing like this ever happened. I was pre-approved with the down payment in the bank before contacting them, paid the deposit, and waited on them to to tell me how we would do the deal. They never even got me the different rates for finance companies which I requested, but chose GM without my permission. Obviously this was probably for their own personal benefit. When their GM financing was too stringent in their requirements, the sales manager abruptly cancelled the deal because he had other people to buy it and chose a local sale that was more profitable and easy. This sales manager also tried to blame me, saying we were not on time. We were waiting on them the entire time. It isn't the first time I've met a shady, fast-talking car salesman, but after this I hope surely it's the last. They take the cake! Crooked managers make crooked sales people. Go another direction and avoid the disappointment, hassle, and shenanigans of this company!

My nephew bought a car and paid for it. Mclclintons would not let him drive it home that day he had to come back the next day to pick it up and when he did the front brakes were unsafe they were the wrong pads for the car and they would not help him out . They took parts off the car that were good and put junk parts on that were not the correct parts for it . Talk about a safety issue maybe time to go to the State attorneys at the general w.Va states attorneys and the BBB ... Read More

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Google - Jun 20, 2020

My nephew bought a car and paid for it. Mclclintons would not let him drive it home that day he had to come back the next day to pick it up and when he did the front brakes were unsafe they were the wrong pads for the car and they would not help him out . They took parts off the car that were good and put junk parts on that were not the correct parts for it . Talk about a safety issue maybe time to go to the State attorneys at the general w.Va states attorneys and the BBB so wrong to sell an unsafe car The power of the internet is great